Terms of Service

By creating an account, calling the API, or otherwise using Email Risk Radar, you agree to these terms. If you're using the service on behalf of an organization, you're confirming you have authority to bind that organization to these terms.

Email Risk Radar is intended for business and developer use. You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, and able to enter into a binding contract, to create an account. This service is not directed at, marketed to, or intended for use by children — see the Children's Privacy section of the Privacy Policy for how this applies under COPPA (US) and the GDPR (UK/EEA). If you're using the service on behalf of an organization, you're additionally confirming you have authority to bind that organization to these terms.

Email Risk Radar evaluates email addresses for syntax, domain, and deliverability signals, and returns a risk score with supporting signals. Results are probabilistic risk signals derived from the evidence available at the time of the check — they are not a guarantee that any address is genuine, fraudulent, deliverable, or undeliverable. You are responsible for how you act on the results (approving, rejecting, or flagging a signup, lead, or transaction).

• You're responsible for maintaining the confidentiality of your account credentials and API keys
• You're responsible for all activity that occurs under your API keys, whether or not authorized by you, until you revoke a compromised key
• Notify us promptly at support@emailriskradar.com if you believe a key has been compromised
• You must provide accurate account information and keep it up to date

You agree not to:

• Use the service for any unlawful purpose, or to facilitate spam, phishing, or harassment
• Submit email addresses you don't have a legitimate basis to process (for example, lists obtained without appropriate consent under applicable law)
• Attempt to bypass rate limits, quotas, or the anti-abuse controls on the free public demo — including scripting around the demo's token issuance or calling internal endpoints directly to obtain checks outside your plan
• Reverse-engineer, scrape, or attempt to extract the underlying scoring methodology beyond what's documented publicly
• Resell or sublicense API access as a competing product without our prior written permission
• Use SMTP verification ("full" mode) to intentionally overload or attack a third-party mail server

We may suspend or terminate accounts that violate this section.

You retain all rights to the email addresses and lists you submit. You grant us a limited license to process that data solely to provide the service to you (as described in the Privacy Policy). You represent that you have the right to submit the data you send us.

Current self-serve plans, billed monthly in GBP via Stripe:

Enterprise volume is available by arrangement, priced separately and not listed here. Current prices are always shown on the pricing page and in the dashboard; this table can go out of date faster than those do.

• Subscription plans renew monthly and are billed in advance via Stripe
• Usage beyond your plan's monthly quota may incur overage charges, where your plan supports it, at the rate shown on the pricing page at the time of use — overage is calculated once your billing period closes and appears as a line item on your next invoice, one cycle after the usage that caused it
• Switching between paid plans takes effect immediately, prorated for the remainder of the current billing period; downgrading to Free keeps your current plan active until the period you've already paid for ends, rather than cancelling access immediately
• The one-time bulk pass (currently £49 for 10,000 checks, valid 30 days from purchase) is a single, non-recurring purchase — it is not a subscription and does not renew
• We may change pricing on a going-forward basis with reasonable notice; changes won't apply retroactively to a billing period already paid for

Refunds. If your account has made at least one API call during the billing period being charged, that period's fee is non-refundable — the service was used. We track API usage per account specifically to make this determination, not just to enforce quotas. If your account made zero API calls during that period, contact support@emailriskradar.com — refunds for genuinely unused periods are considered case by case, not issued automatically. This doesn't affect any refund right you have under law that can't be excluded by these terms.

We target 99.5% uptime measured monthly (approximately 3.5 hours of allowed downtime per month) for the core check endpoints (/v1/email/check, /v1/email/bulk). This is a target we manage toward, not a guaranteed, contractually-credited SLA — we don't currently run redundant multi-region infrastructure, so a single infrastructure or hosting-provider incident can affect the whole service at once.

Where we fall meaningfully short of this target in a given month (uptime below 99%), contact support and we'll review it — at our discretion, this may include a service credit toward a future billing period. This is offered as a goodwill remedy, not a contractual right, and doesn't apply to the exclusions below.

Excluded from the target entirely:

• Scheduled maintenance, announced with reasonable notice where practical
• Outages caused by a third-party dependency we don't control (DNS resolvers, RDAP registries, Stripe, our hosting provider, or a target mail server being unreachable)
• Factors outside our reasonable control (a DDoS attack, an internet backbone issue, force majeure)
• Degraded result quality (e.g. a slower or "unknown" verification result) where the API itself is still responding — this section covers the service being reachable, not every individual signal succeeding

[VERIFY — standard disclaimer language, confirm with counsel] The service is provided "as is" and "as available," without warranties of any kind, express or implied, including fitness for a particular purpose. We do not warrant that any specific result (allow/review/block, or any individual signal) is accurate for every address in every case — see "What the service does" above.

[VERIFY — jurisdiction-specific, confirm with counsel before publishing] To the maximum extent permitted by law, Email Risk Radar and its operators are not liable for indirect, incidental, or consequential damages arising from use of the service, including decisions made based on a risk score or verification result (for example, a signup incorrectly allowed or blocked).

You may stop using the service and close your account at any time by contacting support. We may suspend or terminate access for violation of the Acceptable Use section, non-payment, or where required by law, with notice where practical.

We may update these terms as the product changes. Material changes will be reflected by updating the effective date above; continued use after a change constitutes acceptance of the updated terms.

These terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

Questions about these terms: support@emailriskradar.com